Tasmanian Blackwood with inlay and brass catch
Shipping & Returns
Shipping within Australia is FREE and is carried out through Australia Post.
All orders are dispatched within 1 business day of being placed. Orders placed within busy times such as holiday periods or sale periods may incur an extra day prior to dispatch. If you need your order before a certain date, feel free to contact us within business hours and we will try our best to accommodate this. In some cases there may be a delay in dispatching your order, such as a stock issue, address issue etc. This may add time to your estimated delivery.
Our online store processes orders from Sydney, AUS. Australia-wide shipping is between 2 and 10 business days, depending on your location.
International Shipping is at a flat rate of A$15 per order.
All shipping is subject to the vagaries of the national postal service.
LOST OR MISSING PARCELS
We cannot take responsibility for any parcels that have gone missing, been stolen, or been delivered incorrectly. Unfortunately, once the parcel has left our hands it is the responsibility of AUSPOST and any further disputes must be settled with them.
We understand that sometimes, the order you’ve made simply doesn’t work for you. We’re here to help! Please reach out to us for any returns inquiries and we will do our best to help.
We will happily provide a refund (minus shipping costs) on full priced items within 7 days of receiving your order, purchased via Credit Card. Return shipping costs will be incurred by the customer unless the item is deemed faulty prior to return.